Shipping and Returns
Shipping
We ship each piece from Portugal, always carefully and registered, so you can track its journey to you.
| Destination | Estimated deadline* | Shipping cost |
|---|---|---|
| Mainland Portugal and Islands | 2 to 5 business days | €4.50 |
| European Union | 5 to 10 business days | €10.00 |
*Deadlines are indicative and may vary during busy periods (such as Christmas).
💛 Free shipping on orders over €80
(Automatically applied at checkout.)
Exchanges and returns
If you receive the item and it's not quite what you expected, no problem! You have 14 days after delivery to contact us.
Items must be in the same condition as they were shipped (unused and with tags).
The return shipping cost is your responsibility, unless the item arrived with a defect.
To begin the process, simply send an email to umabalancanoatelier@gmail.com with your order number and explain your needs. We're here to help! ✨